Get help with Ember Deck

common questions

Where is my progress saved?

On your device only. Ember Deck has no account and no server save. The game autosaves after every map node and when you leave mid-fight, so you can close it at any time and pick up where you were. Deleting the app deletes your progress.

I got a new phone. How do I restore my purchases?

Open Settings → Restore purchases while signed in to the same Apple ID or Google account you bought with. Remove Ads, hero unlocks and the Founder's Bundle come back straight away. Run progress and shards stay on the old device because they are saved locally.

When do ads appear?

Only between runs or acts, never during a fight, and never in your first two runs. There are also optional ads you can choose to watch for a revive, a card reroll or double shards. Every one of those is skippable, and none is needed to finish a run or unlock anything.

What does Remove Ads do?

It is a one-time purchase that permanently removes the between-run ads. The optional watch-an-ad rewards stay available, because they only play when you tap them. The Founder's Bundle includes Remove Ads too.

I bought something and it didn't unlock.

First try Settings → Restore purchases. If it still doesn't appear, email us with your device model and the date of purchase. Refunds are handled by Apple or Google under their store policies.

How do I change my ad and tracking choices?

On iPhone you can allow or deny tracking in the system prompt, or later in iOS Settings → Privacy & Security → Tracking. Where the consent form applies, you can reopen it anytime from Settings → Manage privacy consent. The game plays exactly the same whatever you choose.

Do I need Game Center or Google Play Games?

No. Signing in only adds leaderboards and achievements. Everything else, including the Daily Run, works without it.

How do I contact you?

Email lei@appfactory.sg. A real person reads every message, usually within two days.